Refund policy

 

RETURNS AND EXCHANGES

How to return an item purchased online.

Richards & Richards take great care to ensure our garments are made to the highest quality and meet your expectations.

If your purchase, however, does not fit, may not be suitable, or has failed to meet the quality standards we set, you may exchange or return your item for a full refund within 30 days of your purchase.

Returns for a full refund must be based on the original form of payment and all garments must be returned in original condition with all packaging, labeling and tickets intact.

Sale items purchased online may not be returned for exchange or refund. 

HOW TO RETURN YOUR PURCHASE FROM RICHARDSANDRICHARDS.COM.AU

Sign into your account and under ‘Order History’ select the order number containing the items you would like to return.

Note the items you would like to return & send us an email with the reason you are sending your items back. If an item is faulty please provide details how.

To request a refund, select how you would like to be credited. This needs to match the original payment method used.

Once this information is deemed appropriate, you will receive an email containing a label attachment for your return within 48 hours.

EXCHANGES

If your garment does not fit, we will replace the item for a different size, subject to availability.

GIFT RETURNS

If you have received an item as a gift, you may exchange it for a store credit to your Richards & Richards account after you register your details. See the section 'How to return your purchase from richardsandrichards.com.au' above. The amount will be available for your next purchase via a coupon code, valid for three years.

FAULTY ITEMS

Garments are classified as faulty if they are received damaged. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

For any enquiries regarding faulty items please contact our service team at info@richardsandrichards.com.au

RECEIVING YOUR REFUND

Your refund will be credited to the credit card used for the original purchase and will include any shipping costs for faulty items.

PLEASE NOTE

We have made every effort to display as accurately as possible the colours of the garments that appear on our web site.

However, as computer monitors vary we cannot guarantee that your monitor’s display of colour will be completely accurate.

All our garments are checked for any faults prior to shipment.

Should you receive an item that is not in perfect condition please contact our service team immediately on info@richardsandrichards.com.au

RETURNING YOUR ITEM

We prefer that you return any items to our address as indicated on our return label, sent to you via email upon receipt of your return request. We will endeavour to respond to you within 48 hours. However, you may also return the goods to our head office at 11A, 23 James St, FORTITUDE VALLEY, QLD 4006.

We request that you contact us at info@richardsandrichards.com.au before sending any returns.

OUR POLICY

Items should be returned new, unused, and with all Richards & Richards garment tags attached. Returns that are damaged, soiled or altered may not be accepted and may be sent back to the customer.

SHOES

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box. Shoes that are returned without a box or with marked soles may not be accepted.